Refunds and Returns Policy

1. Introduction

“Show and Sell Market” (“we”, “our”, “us”) is a U.S.-hosted online marketplace operated by a business based in Trinidad and Tobago. We provide the platform infrastructure for a free, commission‑free multivendor marketplace. Vendors retain full autonomy over pricing, product listings, payments, and their own refunds and returns procedures.

Key Points:

  • We do not handle payments — customers pay vendors directly.
  • We do not mediate disputes between customers and vendors.
  • We provide a policy template to guide vendors, but they may modify it fully.
  • Vendors are responsible for all return logistics, communications, and compliance.
  • Our liability is limited as outlined below.

2. Jurisdiction & Limited Liability

  • Platform Liability: Show and Sell Market acts only as a facilitator. We do not assume any responsibility for vendor-specific refund or return policies, nor the outcome of any disputes or transactions.
  • Jurisdictional Disclaimer: All legal obligations, claims, or disputes are solely between the customer and the vendor, and governed by the law specified in the vendor’s policy or agreed upon during the transaction.

3. Vendor Obligations

Each vendor on our platform must:

  1. Adopt a Refund & Return Policy:
    • Either use our template or upload a custom policy tailored to their business model and product types.
  2. Clearly Display the Policy:
    • Must be visible on each product page and during the checkout process.
  3. Define Terms Clearly, including:
    • Timeframe for claiming returns/refunds (e.g., 7 days, 14 days from delivery)
    • Product condition requirements (unused, original packaging, etc.)
    • Exceptions (e.g., perishables, final sale, used items)
    • Who bears return shipping costs
    • Form of refund (e.g., original payment method, store credit), or alternative resolution
  4. Handle Logistics:
    • Facilitate shipping, pickups, or drop-offs.
    • Provide return labels or coordinate logistics at their expense.
  5. Resolve Disputes Independently:
    • Take full responsibility for customer interactions, including processing refunds, replacements, or denials.

4. Vendor Policy Template Overview

Template Elements for Vendors to Customize:

  • Scope & Eligibility: Which products/ranges are covered?
  • Time Limits: Return/refund request windows.
  • Conditions: Product state, packaging, proof of purchase.
  • Exceptions: Custom exclusions (e.g., perishable goods, digital downloads, custom orders).
  • Return Costs: Clarify who pays—customer or vendor.
  • Refunds & Replacements: Specify method and timeline (e.g., within 5 business days).
  • Non‑Refundable Goods: If applicable, clearly list non-returnable items.
  • Dispute Handling: Encourage prompt communication and resolution.
  • Applicable Law: Optionally state which jurisdiction applies (e.g., governing law or venue).

5. Customer Expectations

As a buyer using Show and Sell Market:

  • Review the seller’s refund and return policy before completing a purchase.
  • Contact the seller directly for any refund or return request.
  • Be aware that your ability to return or receive a refund depends solely on that vendor’s policy—not ours.
  • Understand that shipping, logistics, return costs, and timing are per the vendor’s terms.

6. Dispute Guidance

  • If a vendor fails to honor their policy, customers may:
    • Initiate a payment dispute (e.g., bank or COD process, if applicable),
    • Submit relevant documentation to local consumer authorities in the seller’s jurisdiction.
  • Note: Show and Sell Market is neither responsible nor involved in any dispute resolution.

7. Template Policy Sample for Vendors

Sample Vendor Refund & Return Policy (Customizable)

Eligibility & Timeframe
Customers may request a return within [7/14] days of delivery. Items must be returned in original condition, with packaging and proof of purchase.

Excluded Items
The following are non-returnable: perishables, custom-made or personalized items, used items sold as “sold as-is” (unless specified).

Return Process & Shipping
To initiate a return, contact us at [email/vendor page]. Return shipping is the responsibility of the [customer/vendor]. If the vendor covers returns, we will provide a prepaid label.

Refund or Replacement
Accepted returns will be processed within [5] business days. Refunds issued to the original payment method or as [store credit].

Changes & Exceptions
We reserve the right to amend this policy at any time; changes apply only to purchases made after the update.

8. Why This Structure Works

This layout ensures:

  • Clarity for customers regarding their rights and vendor expectations.
  • Autonomy for vendors to manage their own policies while benefiting from a solid, customizable template.
  • Protection for Show and Sell Market by emphasizing our facilitator role and limited liability.
  • Compliance Flexibility without enforcing one-size-fits-all rules.